Effective Date: November 2024
By accessing our website and using our services, you agree to comply with and be
bound by the following terms and conditions:
1. Services Provided
● Chauffeur Services
○ Airport Transfers: Reliable pick-up and drop-off services to and
from major airports, ensuring timely arrivals for flights.
○ Corporate Transportation: Executive transport services tailored for
business professionals, including options for meetings,
conferences, and corporate events.
○ Event Transportation: Special services for events such as
weddings, parties, and concerts, providing stylish and comfortable
transport for guests.
○ Hourly Chauffeur Services: On-demand chauffeur services
available for multiple hours, allowing clients flexibility in their travel
plans.
● Vehicle Options
○ Saloons: Premium vehicles equipped with modern amenities for a
comfortable and sophisticated ride.
○ SUVs and Vans: Larger vehicles suitable for groups or families,
offering extra space and comfort.
○ Specialty Vehicles: Options such as stretch limousines, classic
cars and prestige cars for events that require a touch of elegance.
● Specialized Services
○ Meet and Greet Service: A chauffeur will meet clients at the
designated location (like the airport terminal) holding a sign with
their name for a seamless experience.
○ Corporate Accounts: Establishing corporate accounts for frequent
users that allow for streamlined booking, invoicing, and special
pricing.
● Reservations and Pricing
○ Online Booking: An easy-to-use online system for booking services
at any time, complete with real-time availability and pricing. For the
prestige service vehicles, customers will have to email or use the
online form to book these.
○ Transparent Pricing: Clear information regarding rates, including
base fares, additional fees (e.g., tolls, gratuities), and hourly rates, if
applicable.
○ No Hidden Fees: Assurance to customers that all costs will be
disclosed at the time of booking.
● Customer Support
○ 24/7 Availability: Access to customer support around the clock to
assist with bookings, changes, or inquiries.
○ Real-time Updates: Notifications regarding driver assignments,
vehicle arrival times, and any changes to schedules.
● Safety and Hygiene Standards
○ Vetted Chauffeurs: All drivers undergo background checks and
training to ensure a professional and safe experience.
○ Cleanliness Protocols: Commitment to maintaining high standards
of cleanliness and hygiene in vehicles, especially in response to
health concerns.
2. Booking and Payment
○ Booking Process
■ All bookings can be made through our website or by contacting our
customer service. When booking online, you will need to provide:
● Full name
● Contact information (phone and email)
● Pickup and drop-off locations
● Date and time of service
● Type of service required (e.g., standard, executive, luxury)
■ Upon completion of your booking, you will receive a confirmation
email with the details of your reservation.
○ Payment Methods
■ We accept various payment methods, including:
● Credit and debit cards (Visa, MasterCard, American Express)
● PayPal
● Any other methods specified on our website
■ Full payment may be required at the time of booking, or a deposit
may be taken, depending on the service offered and the advance
notice of booking.
○ Deposit and Full Payment
■ For certain bookings, a non-refundable deposit of 50% may be
required at the time of booking. The remaining balance will be
collected 24 hours before the scheduled pickup.
■ For immediate bookings same day service, full payment is required
upfront.
○ Pricing
■ All prices are quoted in GBP and are subject to change based on
demand, availability, or other factors. The final price will be
confirmed at the time of booking.
■ Additional fees may apply for extra services, waiting time, luggage
handling, or special requests.
○ Invoice and Receipts
■ An invoice will be sent to your email address upon confirmation of
your booking, and you will receive a receipt after payment has been
processed.
○ Refund Policy
■ Refunds will only be issued in accordance with our cancellation
policy outlined below.
■ Any discrepancies or issues with payments should be reported to
our customer service within 14 days for resolution.
○ Dispute Resolution
■ If you have any issues regarding your payment, you may contact our
customer service for support. We are committed to addressing any
disputes promptly.
○ Secure Transactions
■ We use secure payment processing methods to ensure the safety
of your personal and financial information.
■ For any payment-related concerns, please contact us before
proceeding with your booking.
3. Cancellation Policy
○ Cancellation Notice
■ Cancellations must be communicated to us at least 48 hours prior
to the scheduled pickup time to qualify for a full refund or to avoid
fees. Cancellations can be made through:
● Our website
● Directly through our customer service team via phone or
email
○ Late Cancellations
■ Cancellations made within 24 hours of the scheduled pickup time
may incur a cancellation fee equivalent to 50% of the total service
cost.
■ No refunds will be issued for cancellations made within 6 hours
before the scheduled service.
○ No-Show Policy
■ If the passenger does not show up at the designated pickup
location within 20 mins after the scheduled time, the booking will
be considered a no-show. In this case, no refunds will be issued,
and the full fare will be charged.
○ Rescheduling Policy
■ If you need to reschedule your booking, please contact us as soon
as possible. Changes to your reservation can be made if they are
requested at least 24 hours before the original pickup time.
■ Depending on availability, additional charges may apply for the new
scheduled service.
○ Force Majeure
■ In the event of unforeseen circumstances (such as severe weather,
natural disasters, or other events beyond our control) that prevent
us from providing services, we reserve the right to cancel the
service without penalty.
■ If we cancel your booking due to such circumstances, you will
receive a full refund or the option to reschedule at no additional
cost.
4. Passenger Responsibilities
○ Punctuality
■ Passengers are responsible for being at the designated pickup
location on time. It is recommended to arrive at least 10 mins early
to avoid delays.
○ Contact Information
■ Passengers must provide accurate and up-to-date contact
information (phone number and email) during the booking process.
This ensures effective communication in case of delays or changes
to the itinerary.
○ Behavior and Conduct
■ Passengers are expected to behave in a courteous and respectful
manner toward the driver and adhere to local laws and regulations.
■ Any form of harassment, verbal abuse, or aggressive behaviour
toward the chauffeur will not be tolerated and may result in the
termination of the service without a refund.
○ Luggage and Personal Items
■ Passengers must ensure that their luggage and personal items
adhere to the space and weight limitations set by Exec Chauffeur
Group.
■ Passengers are responsible for loading and unloading their luggage
unless otherwise arranged. We are not liable for any loss or
damage to luggage or personal belongings left in the vehicle.
○ Safety Regulations
■ Passengers must wear seatbelts while the vehicle is in motion and
adhere to safety regulations. Children must be secured in
appropriate car seats as required by law.
■ Passengers should remain seated and calm during the journey for
the safety of all passengers.
○ Substance Use
■ The consumption of alcohol or recreational drugs is prohibited
during the ride unless expressly permitted by Exec Chauffeur Group
for special occasions (e.g., weddings, parties).
■ Passengers must not board the vehicle under the influence of
intoxicating substances that may affect their behaviour or the
safety of the ride.
○ Special Requests
■ Passengers are encouraged to inform us of any special requests
(e.g., child seats, additional stops) at the time of booking. We will
do our best to accommodate these requests, but they are not
guaranteed.
○ Cancellation and Rescheduling
■ Passengers are responsible for understanding the cancellation and
rescheduling policies outlined in these Terms and Conditions and
ensuring that they comply with them to avoid fees.
○ Health and Safety
■ Passengers should inform the chauffeur of any medical conditions
or disabilities that may require special assistance during the ride.
■ For the safety of all passengers, those exhibiting signs of
contagious illness should refrain from travelling until fully
recovered.
○ Damage to Vehicles
■ Passengers are responsible for any damage caused to the vehicle
by themselves or their guests during the ride. Additional fees may
apply for cleaning or repairs resulting from damage.
5. Conduct
○ Professional Environment
■ All passengers are expected to maintain a professional
environment during their ride. This includes refraining from loud
music, disruptive behaviour, or any activity that may disturb the
driver or other passengers.
○ Respectful Interaction
■ Passengers must treat the chauffeur with respect and courtesy.
Any form of disrespect, including verbal or physical abuse,
harassment, or derogatory comments, will result in immediate
termination of service without refund.
○ Compliance with Laws
■ Passengers are required to comply with all local laws and
regulations during their ride. This includes laws regarding alcohol
consumption, smoking, and the transportation of illegal items.
■ The chauffeur reserves the right to refuse service and terminate the
ride if any passenger engages in illegal activities or poses a threat
to safety.
○ Disruption of Service
■ Actions that unnecessarily disrupt the service or compromise
safety, such as yelling, making unreasonable demands, or behaving
erratically, may lead to termination of the ride and additional
charges for inconvenience caused.
○ Smoking and Vaping
■ Smoking and vaping are strictly prohibited in all vehicles operated
by Exec Chauffeur Group. Passengers who violate this policy may
incur a cleaning fee and may be asked to exit the vehicle.
○ Food and Beverages
■ Passengers should obtain prior approval for bringing food or
beverages into the vehicle. Unapproved consumption of food or
drinks may result in additional cleaning charges.
○ Damages and Additional Fees
■ If any passenger damages the vehicle—either through physical
damage or spills—they may be responsible for the cost of repairs or
cleaning services, which will be charged to the payment method
used for the booking.
○ Passenger Limits
■ Passengers must adhere to the specified seating capacity of the
vehicle. Bringing extra passengers without prior notice is not
permitted and may result in the refusal of service.
○ Minors
■ Passengers under the age of 18 must be accompanied by an adult.
The adult is responsible for the conduct of the minor throughout
the ride.
○ Behaviour During Emergencies
■ In the event of an emergency, passengers must follow the
chauffeur’s instructions promptly and calmly. Disregarding safety
instructions may result in serious consequences.
○ Reporting Issues
■ Passengers should report any issues, concerns, or disturbances
during the ride to the chauffeur immediately. This ensures that any
problems can be resolved in a timely manner.
○ Consequences of Misconduct
■ In case of violation of any conduct policies, Exec Chauffeur Group
reserves the right to:
● Terminate the ride without refund
● Block future bookings from individuals who violate these
conduct policies
● Report unlawful behaviour to appropriate authorities
○ Insurance Coverage
■ Exec Chauffeur Group carries all required insurance in compliance
with local regulations. However, it is recommended that passengers
obtain personal insurance coverage to mitigate any potential risks.
6. Privacy Policy
○ We value your privacy and are committed to protecting your personal
information. Please refer to our Privacy Policy [Add Link] for details on
how we collect, use, and protect your information.
7. Changes to Terms
○ Modification of Terms
■ Exec Chauffeur Group reserves the right to update, modify, or
amend these Terms and Conditions at any time. Any changes will
be effective immediately upon posting on our website.
○ Notification of Changes
■ We will notify passengers of significant changes to these terms by:
● Posting a notice on our website
● Sending a notification via email, if you have provided us with
your email address during the booking process
■ Passengers are encouraged to review these Terms and Conditions
periodically to stay informed of any updates.
○ Acceptance of Changes
■ Continued use of our services after changes have been posted
constitutes acceptance of the modified terms. If you do not agree
with the changes, you may choose to discontinue your use of our
services.
○ Previous Versions
■ Previous versions of our Terms and Conditions may be archived
and available upon request. We encourage passengers to review
the history of our terms to understand the evolution of our policies.
○ Severability
■ If any provision of these Terms and Conditions is found to be
invalid or unenforceable by a court of law, the remaining provisions
will continue to be valid and enforceable.
○ Entire Agreement
■ These Terms and Conditions, along with any policies referenced
herein, constitute the entire agreement between the passenger and
Exec Chauffeur Group. Any previous agreements, whether written or
oral, are superseded by this agreement.
○ Governing Law
■ Any disputes arising from these Terms and Conditions shall be
governed by the UK Laws, without regard to its conflict of laws
principles.
○ Feedback and Inquiries
■ We welcome passenger feedback regarding our Terms and
Conditions. Should you have questions, concerns, or suggestions
related to these terms, please contact us via the contact form,
email or on the social platform.
8. Contact Information
If you have any questions or concerns about our Data Protection and Privacy
Policy or our data practices, please contact us:
Exec Chauffeur group LTD
enquiries@execchauffeurgroup.co.uk
https://execchauffeurgroup.co.uk/